Visit www.giantpandapress.co.uk to browse our catalogue. Add items to your cart, proceed to checkout, and provide your details. You can order as a guest or create an account for faster checkouts. Retailers and distributors ordering in bulk should email sales@giantpandapress.co.uk for available terms and discounts.

We accept secure payments via credit/debit cards, PayPal, Apple Pay, Clearpay, and other methods listed at checkout. All transactions use TLS/HTTPS encryption for your security.

If a pricing error occurs before dispatch, we’ll contact you to confirm the correct price or offer a full refund if you choose to cancel. Your satisfaction is our priority.

Absolutely! Authorized retailers and distributors can place bulk orders via www.giantpandapress.co.uk or by contacting sales@giantpandapress.co.uk. Bulk orders follow our Retailer/Distributor Terms (www.giantpandapress.co.uk/terms), offering wholesale pricing and clear delivery terms.

We ship physical products (books, CDs) to the UK and Republic of Ireland directly via www.giantpandapress.co.uk. For other countries, shop through our partners like Gardners Books or Amazon. Digital products (e-books, audiobooks, music) are available globally via download or streaming.

United Kingdom: 5-10 business days. Digital Products: Instant access upon purchase via www.giantpandapress.co.uk or partner platforms (e.g., Audible, Spotify). We’ll provide tracking details where available. If there’s a delay, we’ll keep you updated and ensure delivery within 30 days, or you can cancel for a full refund.

For international orders, you’re responsible for any customs duties, taxes, or fees. We’ll ensure clear labelling to help with customs processes.

If your order is delayed beyond 30 days or lost, contact orders@giantpandapress.co.uk with your order number. We’ll arrange a replacement or refund promptly, per our Terms and Conditions (Section 11.6).

You can cancel physical product orders within 14 days of receipt under the UK Consumer Rights Act 2015. Notify us at sales@giantpandapress.co.uk or use our cancellation form (available in T&Cs Section 11.8). Return goods in unused, resalable condition. Refunds are processed within 14 days of receiving the goods or proof of return.

Digital products (e-books, audiobooks, music) are non-refundable once downloaded, except for verified technical defects (e.g., corrupted files). Contact orders@giantpandapress.co.uk within 30 days of purchase for assistance with replacements or alternative access, per T&Cs Section 19.2.

Physical products are warranted to be free from manufacturing defects (e.g., printing errors, binding issues) upon delivery. Digital products are warranted against technical defects (e.g., unplayable files). Notify us within 30 days of receipt/purchase at sales@giantpandapress.co.uk for a replacement or refund. Defects caused by wear, misuse, or negligence are not covered (T&Cs Section 19).

We’re sorry for any inconvenience! Email sales@giantpandapress.co.uk with your order number and evidence of the defect (e.g., photos or file issues). We’ll send a replacement or issue a refund, and we’ll cover return shipping for physical products. Our goal is to make it right quickly!

Giant Panda Music is our internal unit creating captivating audiobooks and music for Giant Panda Press’ media products. They handle composition, recording, mixing, and mastering, working with talented composers and narrators to bring stories to life.

Giant Panda Music owns music rights and master recordings, unless negotiated otherwise in your agreement.

At Giant Panda Press, we are always on the lookout for new talent and compelling stories! While we do not accept unsolicited submissions, we welcome prospective authors to get in touch with us via email. To work with us, contact us via email and we will follow up on prospects. Please send an introductory email outlining your work and background to hello@giantpandapress.co.uk, and we will follow up on potential prospects. Read our guidelines on the Contact Us page.

Our team reviews your submission for quality and fit. If accepted, we’ll offer an exclusive publishing agreement. If rejected, we’ll notify you, but due to volume, we may not provide detailed feedback. Your originality is key, and you indemnify Giant Panda Press against any claims.

After purchase, e-books, audiobooks, and music are available for download or streaming via www.giantpandapress.co.uk or partner platforms (e.g., Audible, Spotify). You’ll receive a confirmation email with access instructions. Ensure you have a compatible device (e.g., computer, e-reader, smartphone) and high-speed internet.

Digital products are for personal, non-commercial use only. They’re protected by digital rights management (DRM), preventing copying, printing, or sharing. You may store them on personal devices but cannot modify, distribute, or reverse-engineer them. Check the T&Cs for full details.

If a file is corrupted or unplayable, contact sales@giantpandapress.co.uk within 30 days with your order details. We’ll verify the issue and provide a replacement file or alternative access. Ensure your device and software are up-to-date, as compatibility issues are not covered.

We’re here for you! Reach out via: Email: General: hello@giantpandapress.co.uk Orders: sales@giantpandapress.co.uk Complaints: support@giantpandapress.co.uk Permissions: permissions@giantpandapress.co.uk Data Requests: data@giantpandapress.co.uk Phone: +44 (0) 736 810 7289 Post: Giant Panda Press, 4 River Don Crescent, Bucksburn, Aberdeen, Scotland AB21 9FP Website: www.giantpandapress.co.uk/contact-us